30 Day Glasses & Sunglasses Return Policy: 

If you are not absolutely satisfied with your glasses, simply contact and they will assist you with an exchange or a free return for refund within 30 days of delivery. 

Glasses and sunglasses must be in new unworn condition and returned in their complementary cases. 

To make a return or exchange, simply contact our Customer Service Team within 30 days of the delivery date via our online LiveChat  for a complimentary electronic shipping label and instructions for mailing your product back to us. 

Once you have printed the shipping label please place your returning items in the original package or another sturdy box. Make sure the return label is clearly visible. We ask that you ship your glasses back to us as soon as possible to initiate your refund. 

When will I get my refund? 

After initiating your return with our Customer Service Team your applicable store credit and/or refund will be applied back into the original account 1–2 weeks after the order has been received and processed at our facility. You will be notified via email when your return has been processed and when the refund has been completed. 

Can I exchange my glasses order? 

Yes! Once you have initiated a return for your original order, our trained Customer Service Representative would be happy to help you find a fantastic new pair of glasses. 

Note: as your returned order will be refunded upon receipt as applicable, your exchange order will be subject to payment in full.

If you experience a manufacturing defect within 90 days of delivery, contact us for help with your one-time replacement.

Warranty claims are subject to review; upon assessing a photo of the defect, any glasses or sunglasses classified as defective may be returned for a one time replacement. Our warranty does not cover damage caused by the wear and tear of everyday use, sudden force or impact, accidental damage, including but not limited to: lens scratches, loose hinges, missing screws, broken frames, detached temple tips or detached nose pads. 

Any cosmetic issues, such as scratches, paint chips or marks, are not covered by warranty unless they occur straight from the box and are reported within 30 days of delivery; after 30 days they will be classified as wear and tear and be ineligible for any return or warranty claim. 

MyAccount is your central hub for order — ensuring fast and easy checkout and delivery. 

We recommend signing in as soon as you visit our site to save your favourites, and quickly access your saved payment and shipping information.

Access and manage the following with MyAccount: 

• Track your Shipment(s) 
• See your Order History 
• Print Receipts 
• Save your Favourites 
• Access your Personal Profile (update & change your password) 
• Review your securely stored Address & Payment Information 

• Log into your MyAccount 
• Click on Order History 
• Select “View all orders” 
• Click “Print Receipt” and you’ll see your receipt formatted for printing. 

Note: a receipt will only be generated once your order has shipped.

If you’ve forgotten your password you can provide the email address that you’ve used and we will email you a reset message. If you simply want to change your password from within your account, select “Personal Profile” and then “Change Password”.

Discounts when available, can be applied during checkout. After selecting your products, you will be able to view your cart before confirming your purchase. At this point, there will be an opportunity to apply your discount code.

Products that are already discounted may not be eligible for further discounts. 

Unfortunately, we are not able to apply a coupon code when the checkout is already done.

In North America, Non-prescription products will be taxed at the usual rate for your region.

We guarantee that your browsing here at Mormaii Eyewear Canada will be completely secure, meeting the most rigorous privacy standards, guaranteeing the necessary confidentiality of your data, regardless of the payment method chosen. Your information is used only for processing your purchases and communicating special offers, launches, events and promotions. The data reported is not disclosed, nor is it commercialized or exchanged with any company or partner. We take every possible precaution to protect your information online, using the Digicert security certificate, the same security system used by banks to ensure the security of data that travels over the internet. 

I received a purchase email from Mormaii Eyewear Canada, but I did not make a purchase. Could it be a virus? 

We guarantee that the email received was not sent by Mormaii Eyewear Canada. The message refers to “spam” and should therefore be deleted immediately. Our database is protected against this type of criminal action and all the data of our registered customers is kept safe. We also emphasize that we do not request confirmation of data through emails, therefore, we ask that you do not reply to these messages.